Introducing Debit Card Fraud Alerts
VIA TEXT MESSAGE
We want you to enjoy the convenience of our Debit Card Fraud Alerts Service! In order to do so, we will need you to update your cell phone number if you haven’t done so already.
You have three easy options:
- Send a secure message via Online Banking
- Call our Contact Center at 860.446.8085 (toll free 800.962.3237)
- Visit us in any branch
The benefits of this new Fraud Alerts Service will allow for:
- An additional layer of fraud protection
- The ability to confirm or deny a transaction with a simple text message
- A seamless and easy way to keep your Debit Card safe or keep it from being blocked
- Peace of mind knowing your transactions are being monitored by a state-of-the-art system
Sample Text…
When fraud is suspected with your Debit Card, you will receive a text notification:
| Sample Text | Why text was sent |
|---|---|
| FreeMSG Charter Oak FCU Fraud Center 8772538964 $125.46 on card 1234 at Macy’s. If valid reply YES, fraud NO. To Opt Out, STOP. | Sent when fraud case is created. |
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