A Charter Oak Visa® Platinum card gives you more, like exciting ScoreCard® Rewards Bonus Points redeemable for merchandise and travel.
Our Platinum cards offer big benefits:*
- Great rate options
- No annual fee
- No fee for balance transfers
- No fee for cash advances
- Bonus Points
- 24/7 secure online account access
- Extended warranty protection
- Auto rental insurance
- Travel accident insurance
- And much more!
or call our Contact Center at 860.446.8085 or 800.962.3237
or stop by any Charter Oak Branch.
* See Visa® Platinum and Visa® Platinum Variable Credit Card Disclosures for other terms and conditions associated with these accounts.
Visa® Credit Card Security and Fraud Protection
Please remember to provide us with your most up-to-date contact information, including your cell and home phone numbers. If potential fraud is detected on your Visa® credit card, a Fraud Representative will call you via the phone numbers we have on file. So to ensure we provide a seamless and easy way to keep your Visa® card safe or keep it from being blocked, please make sure we have your correct phone numbers.
To update your phone numbers, you have three easy options:
- Call our Contact Center at 860.446.8085 (toll free 800.962.3237)
- Visit us in a branch
- Send a secure message via Online Banking
Scorecard Rewards
Life should be rewarding – and it is with the ScoreCard Rewards program. Charter Oak’s Visa® cards earn Bonus Points toward valuable merchandise and travel. Find out more about ScoreCard Rewards!
eZCardInfo (Visa® Online)
eZCardInfo is a secure online service that lets you monitor your Visa account. Log in any time to review your transactions, make a payment, check your available credit and more. This free service can help you keep track of your spending and safeguard your account from fraudulent transactions. Using eZCardInfo gives you instant 24/7 access to your Visa account.
Enroll now for online access to your Visa account, including account balance, available credit, payment information and more!
Visa® Debit/ATM Card
A Visa Debit card works like a check. Just use your Visa Debit card when you are ready to pay. Debit card transactions are automatically deducted from your checking account and typically posted within 24 hours of your purchase.
Helpful Visa® Card Information
To apply for a credit card in person or for questions about our Visa card programs, please stop by any Charter Oak branch or call our Contact Center during regular business hours at 860.446.8085. If you are calling long distance, please call 800.962.3237.
Visa® Customer Service
To reach Visa® customer service, please call 1.800.299.9842.
Lost/Stolen Visa® Credit Cards
If your Visa® Credit Card is lost or stolen, please call 1.800.325.3678.
If you are outside of the United States, please call collect 410.581.9994.
Lost/Stolen Visa® Debit Cards
If your Visa® Debit Card is lost or stolen, please call 1.800.472.3272.
If you are outside of the United States, please call collect 973.682.2652.
Credit Counseling
For information about credit counseling services, please call 1.866.791.4360.
Mailing Payments
Please mail your payments to:
CHARTER OAK VISA®
PO BOX 4521
CAROL STREAM, IL 60197-4521
Billing Inquiries
Please send all billing inquiries and correspondence to:
CUSTOMER SERVICE
PO BOX 30495
TAMPA, FL 33630
eZCardInfo
ScoreCard Rewards
Visit ScoreCard Rewards.
Credit & Debit Card Travel Information
Planning to travel overseas and use your Charter Oak Visa Credit or Debit card?
Please be aware that your cards cannot be used in certain countries or regions because of federal Office of Foreign Asset Control (OFAC) regulations or because of high fraud volume.
So please call us before you travel! By calling our Contact Center at 860.446.8085 or 800.962.3237 before you travel, we’ll be able to tell you whether your Charter Oak Credit Card or Debit Card can be used in a particular country or region.
For a current list of federally sanctioned countries and programs, please click on the link below.
And before you travel, take a moment to read these helpful Travel Safety Tips by clicking the link below.
ENJOY THESE GREAT OFFERS
EARN 1.50% APY* ON OUR HSA ACCOUNT
*APY = Annual Percentage Yield Effective November 1, 2020
AUTO LOAN RATES AS LOW AS 2.74% APR**
**APR = Annual Percentage Rate Effective November 1, 2020
EARN 3.00% APY* ON GO CHECKING
*APY = Annual Percentage Yield Effective November 1, 2020
ACCELERATOR MORTGAGE AS LOW AS 2.79%/2.85% APR**
**APR = Annual Percentage Rate Effective November 1, 2020