Contact Us

Charter Oak Routing Number

Charter Oak Federal Credit Union’s Routing Number: 211176998

Phone numbers

Contact Center:
Local: 860.446.8085
Toll Free: 800.962.3237

Hours:
Mon – Wed: 8 AM – 5 PM
Thur – Fri: 8 AM – 6 PM
Sat: 9 AM – 1 PM

24 Hour Account Access:
Info-Phone: 860.445.4636 (Local)
Info-Phone: 800.446.3228 (Toll Free)

How can we help you?

We welcome your email correspondence to Charter Oak and we will respond to your request as soon as possible during normal business hours.

We’ve included several important email addresses below for your convenience, but please do not include any personal or sensitive information such as account number or Social Security number in your email correspondence.

To Send a Secure Email to Charter Oak: For account specific inquiries, please sign in to Online Banking, click “Message Center” located in the top right corner, and click on “New.”

To reach Charter Oak via a TTY Service: Please call our Contact Center at 860.446.8085 or toll-free at 800.962.3237 Monday through Wednesday from 8 a.m. to 5 p.m., Thursday and Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m.

Contact Center – email us about:

• Charter Oak products and services
• Account information (do not include account or Social Security numbers)
• Member related matters (general information)

eBanking Services – email us about:

• Suspicious Debit Card activity
• Travel notification related to Debit Cards

Existing Loans – email us about:

• Billing or mortgage escrow questions
• Mortgage payoff questions
• Automobile Title questions

Mortgage Department – email us about:

• Charter Oak mortgage products
• Mortgage application process
• Mortgage closings

Don’t Forget To Update Your Contact Info! If you’re a Charter Oak member who has recently changed your email address or phone number, or you’ve changed your mailing address, please stop by any of our branches or contact us at 860.446.8085 or 800.962.3237 with your new information.

Mailing Address

Charter Oak Federal Credit Union
1055 Hartford Turnpike
Waterford, CT 06385
ATTN: (department you wish to contact)

Visa Debit Card

DEBIT CARD: The PIN Activation and/or Reset phone number is 800.757.9848

DEBIT CARD REISSUE: Active Debit Cards will automatically be re-issued during the month they expire and mailed at mid-month.

Lost/Stolen Visa Debit Card:
800.472.3272

Outside of the U.S.A. Call Collect:
973.682.2652

Visa Credit Card

Lost/Stolen Visa Credit Card:
800.325.3678

Outside of the U.S.A. Call Collect:
410.581.9994

Visa Customer Service:
800.299.9842